MSM Training Group (RTO#46318) offers the nationally recognised CHC52021 Diploma of Community Services (Case Management) qualification with high-quality course materials and premier student support. We deliver training that is customised to meet the needs of our students and employers.
Where can it take your career?
The CHC52021 Diploma of Community Services (Case Management) is the latest nationally accredited qualification that provides you with the skills and knowledge of community service workers involved in the delivery, management and coordination of person-centered services to individuals, groups, and communities.
Completion of this course may also lead to the following roles:
- Support Facilitator (Community Services)
- Coordinator of Volunteer Work
- Community Care Manager
- Welfare Support Worker
How is the course delivered?
Training is delivered via Online or Blended Learning + Workplace Assessment.
Course Duration: This course is designed to be completed in up to 52 weeks (including holidays).
Expected Study Hours: Typical learners are expected to spend approximately 1,209 hours depending on existing knowledge, skills, and experience.
Note: Please read the MSM Training Group Student Handbook and other policies and procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enroling.
What will you learn?
This course is designed to help you learn:
- Access co-existing needs
- Develop and implement service programs
- Recognise and respond to crisis situations
How is the course structured?
All learners will be assessed through:
- Observation during on-the-job or role play/simulation
- Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interviews
- Third Party
- Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks
What are the entry requirements?
There are no pre- requisites to enter this training program. However, The MSM Training Group screens students according to the following criteria:
- Are 17 years of age and over
- Are living or working in Australia
- Have successfully completed at least Australian high school year 10, or equivalent
- Have basic computer skills
- Have sound Language, Literacy and Numeracy skills*
- Is recommended to hold a minimum Certificate III level of qualification and have experience within the community services industry
- already have a workplace who has agreed to comply with the RTO and ASQA’s requirements or must find a workplace who will agree to comply with the RTO and ASQA’s requirements
*Learners who do not meet the LLN requirements may still enrol into the course provided the enrolment has been endorsed by the trainer and corresponding additional support strategies have been put in place.
What are the resources needed to complete the course?
To support you in your new course with MSM Training Group, we will provide the following:
- CHC52021 learning and assessment suite which includes:
- Learner Guides
- Assessment Workbooks
- Templates for Projects and other activities;
- Simulated resources to provide students with simulated assessment pathways (not applicable to all assessment tasks specially those to be done during vocation placement)
- Additional course readings and resources recommended by trainers.
Vocational placement providers must allow access to:
- Interactions and opportunities for engagement with:
- people with a range of needs
- three (3) people with complex needs
- three (3) cases involving people with a diverse range of needs, goals and barriers
- at least three (3) people presenting with co-existing needs
- users of the service and co-workers from a range of diverse backgrounds
- at least three (3) different people to facilitate a goal directed plan for each person for the provision of services and resources that maximises and enhances their strengths, independence and quality of life
- at least two (2) workers should be provided with:
- WHS information
- Ongoing support to address and monitor stress and emotional wellbeing
- at least three (3) clients affected by domestic and family violence
- Three (3) people receiving palliative care
- At least one (1) person receiving palliative care must also be receiving end-of-life care
To complete your course, you will need ongoing access to the following:
- Computer/laptop with relevant software such as, but not limited to, the following:
- internet access preferably through Google Chrome
- MS Word and PowerPoint
- Adobe Acrobat Reader
Mandatory Vocational Placement
Learners are required to undertake 200 hours of vocational placement within a registered and approved community services provider, during which they will complete their practical assessments. This must occur after the student has satisfactorily completed all the other units/subjects in this qualification. It includes:
- 100 hours of work to perform the activities outlined in the performance criteria of CHCCSM013
- 100 hours of work to perform the activities outline in the performance criteria of CHCDEV005
- 200 hours of work as detailed in the Assessment Requirements of the units of competency
During this time, the learners are required to complete a skills workbook.
Learners have the option to:
- Source their own Vocational Placement providers (MSM Training Group to check suitability) or
- Have MSM Training Group assist them in arranging Vocational Placement providers near their area
MSM Training Group will continuously look for and form partnerships with Aged Care providers in NSW and in other states in the future.
MSM Training Group will provide learners with a Vocational Placement Pack that outlines all the requirements for finding a suitable Vocational Placement provider that will facilitate the required workplace assessments and allow the learner to complete the required vocational placement hours. Learners are recommended to initiate contact with potential vocational placement providers as soon as enrolment is confirmed to allow sufficient time for MSM Training Group to confirm the workplace’s safety and suitability.
What are the CHC52021 Diploma of Community Services course units?
This course covers 20 units of competency (12 core units and 8 elective units).
What are the course fees?
The CHC52021 Diploma of Community Services course is available for only $20,000.00
September Intake Special (ends 31 August 2025):
Enrol for online learning now for Only $5,000
Initial Deposit of $500.00 with 9 monthly instalments of $500
No single payments over $1,500
Please see Fees and Refunds Policy for more information.
What are the Qualification Pathways?
Students enroled in this course may also choose to study other courses that will support them in their Community Service skills. Other options available for students may include the following qualifications:
- CHC52121 Diploma of Community Development*
- CHC53315 Diploma of Mental Health*
- CHC62015 Advanced Diploma of Community Sector Management*
- TAE40122 Certificate IV in Training and Assessment*
*These courses are not offered by MSM Training Group
Is Recognition of Prior Learning (RPL) available?
MSM Training Group has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of
competency or allow the student full credit.
- Vocational workplace supervisor(s) to supervise and confirm completion of the required tasks included in the Skills Workbook. The workplace supervisor must:
- Have adequate knowledge and understanding of the provision of person-centred services to individuals, groups and communities
- Have the ability to effectively supervise and manage the delivery, management and coordination of person-centred services to individuals, groups and communities
- Have the necessary experience and qualification(s) in the area of community services (e.g., you have the relevant VET qualification/s, Diploma of Community services specialising in Case Management or higher)
- Use of suitable facilities, equipment and resources, including:
- Current legislation and regulations
- Organisation policies and procedures
- Current workplace policies and procedures for WHS
- Use of people’s information on which to base assessment
- Individualised plans and any relevant equipment outlined in the plan
- Assessment tools and processes
- Case management plans and templates
- Risk assessment tools
- Modelling typical workplace conditions and contingencies, including:
- Interactions and opportunities for engagement with:
- people with a range of needs
- three (3) people with complex needs
- three (3) cases involving people with a diverse range of needs, goals and barriers
- at least three (3) people presenting with co-existing needs
- users of the service and co-workers from a range of diverse backgrounds
- at least three (3) different people to facilitate a goal directed plan for each person for the provision of services and resources that maximises and enhances their strengths, independence and quality of life
- at least two (2) workers should be provided with:
- WHS information
- Ongoing support to address and monitor stress and emotional wellbeing
- at least three (3) clients affected by domestic and family violence
- Interactions and opportunities for engagement with:
- Persons approved of by relevant community elders
- People accessing services and people providing services
- People involved with case management
- Three (3) people receiving palliative care
- At least one (1) person receiving palliative care must also be receiving end-of-life care
- At least three (3) people with disability
- Typical workplace reporting processes
- Links to other services, agencies or organisations
- Realistic, in-depth, validated industry scenarios and simulations of crisis situations
- Use of real or simulated organisation for which the candidate develops policies and procedures
- Integration of problem-solving activities
- Group facilitation
- Information on local resources, programs, agencies, transport services, aid and equipment available to people with disability
To complete your course, you will need ongoing access to the following:
- Computer/laptop with relevant software such as, but not limited to, the following:
- internet access preferably through Google Chrome
- MS Word and PowerPoint
- Adobe Acrobat Reader
Mandatory Vocational Placement
Learners are required to undertake 200 hours of vocational placement within a registered and approved community services provider, during which they will complete their practical assessments. This must occur after the student has satisfactorily completed all the other units/subjects in this qualification. It includes:
- 100 hours of work to perform the activities outlined in the performance criteria of CHCCSM013
- 100 hours of work to perform the activities outline in the performance criteria of CHCDEV005
- 200 hours of work as detailed in the Assessment Requirements of the units of competency
During this time, the learners are required to complete a skills workbook.
Learners have the option to:
- Source their own Vocational Placement providers (MSM Training Group to check suitability) or
- Have MSM Training Group assist them in arranging Vocational Placement providers near their area
MSM Training Group will continuously look for and form partnerships with Aged Care providers in NSW and in other states in the future.
MSM Training Group will provide learners with a Vocational Placement Pack that outlines all the requirements for finding a suitable Vocational Placement provider that will facilitate the required workplace assessments and allow the learner to complete the required vocational placement hours. Learners are recommended to initiate contact with potential vocational placement providers as soon as enrolment is confirmed to allow sufficient time for MSM Training Group to confirm the workplace’s safety and suitability.
What are the CHC52021 Diploma of Community Services course units?
This course covers 20 units of competency (12 core units and 8 elective units).
What are the course fees?
The CHC52021 Diploma of Community Services course is available for only $20,000.00
September Intake Special (ends 31 August 2025):
Enrol for online learning now for Only $5,000
Initial Deposit of $500.00 with 9 monthly instalments of $500
No single payments over $1,500
Please see Fees and Refunds Policy for more information.
What are the Qualification Pathways?
Students enroled in this course may also choose to study other courses that will support them in their Community Service skills. Other options available for students may include the following qualifications:
- CHC52121 Diploma of Community Development*
- CHC53315 Diploma of Mental Health*
- CHC62015 Advanced Diploma of Community Sector Management*
- TAE40122 Certificate IV in Training and Assessment*
*These courses are not offered by MSM Training Group
Is Recognition of Prior Learning (RPL) available?
MSM Training Group has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of
competency or allow the student full credit.