MSM Training Group (RTO#46318) offers the nationally recognised CHC32015 Certificate III in Community Services qualification with high-quality course materials and premier student support. We deliver training that is customised to meet the needs of our students and employers.
Where can it take your career?
The CHC32015 Certificate III in Community Services is the latest nationally accredited qualification that provides you with the skills and knowledge required for community services workers who support individuals through the provision of person-centred services.
Completion of this course may also lead to the following roles:
- Residential Support Workers
- Client Contacts
- Youth Workers
- Juvenile Justice Officers
How is the course delivered?
Training is delivered via Online or Blended Learning.
Course Duration: This course is designed to be completed in up to 52 weeks (including holidays).
Expected Study Hours: Typical learners are expected to spend approximately 1,207 hours depending on existing knowledge, skills, and experience.
Note: Please read the MSM Training Group Student Handbook and other policies and procedures including Refund Policy, Complaints and Appeals Policy, RPL Procedure prior to enroling.
What will you learn?
This course is designed to help you learn:
- How to respond to client needs
- Follow safe work practices for direct client care
- Manage personal stressors in the work environment
How is the course structured?
All learners will be assessed through:
- Observation during on-the-job or role play/simulation
- Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interviews
- Structured Activities may include Projects, Case studies, presentations, role play, demonstration, progressive tasks
What are the entry requirements?
There are no pre- requisites to enter this training program. However, The MSM Training Group screens students according to the following criteria:
- Are 17 years of age and over
- Are living or working in Australia
- Have successfully completed at least Australian high school year 10, or equivalent
- Have basic computer skills
- Have sound Language, Literacy and Numeracy skills*
*Learners who do not meet the LLN requirements may still enrol into the course provided the enrolment has been endorsed by the trainer and corresponding additional support strategies have been put in place.
What are the resources needed to complete the course?
To support you in your new course with MSM Training Group, we will provide the following:
- CHC32015 learning and assessment suite
which includes:- Learner Guides
- Assessment Workbooks
- Templates for Projects and other activities;
- Simulated resources to provide students with simulated assessment pathways (not applicable to all assessment tasks specially those to be done during vocation placement)
- Additional course readings and resources recommended by trainers.
Workplace providers must allow access to:
- Vocational workplace supervisor(s) to supervise and confirm completion of the required tasks included in the Skills Workbook. The workplace supervisor must:
- Have adequate knowledge and understanding of the provision of person-centred services to individuals, groups and communities
- Have the ability to effectively supervise and manage the delivery, management and coordination of person-centred services to individuals, groups and communities
- Have the necessary experience and qualification(s) in the area of community services (e.g., you have the relevant VET qualification/s, Certificate III in Community Services or higher)
- Use of suitable facilities and resources including:
- organisation policies and procedures
- PPE relevant to the workplace and job role of the worker
- Information relating to peak bodies, network groups and web-based network services
- Client information
- Modelling of industry operating conditions, including:
- Scenarios that involve interactions with other people, including those from a range of diverse backgrounds
- Links to other services
- Realistic, in-depth, validated industry scenarios and simulations of crisis situations
- Individualised plans and any equipment outlined in the plan
- Typical workplace reporting processes
To complete your course, you will need ongoing access to the following:
- Computer/laptop with relevant software such as, but not limited to, the following:
- internet access preferably through Google Chrome
- MS Word and PowerPoint
- Adobe Acrobat Reader
What are the CHC32015 Certificate III in Community Services course units?
This course covers 12 units of competency (5 core units and 7 elective units).
What are the course fees?
The CHC32015 Certificate III in Community Services course is available for only $6,000.00 online or $7,500 for Blended
September Intake Special (until 31 August 2025):
Enrol for online learning now for Only $2,500
Initial payment of $1,000 with 5 monthly installments of $300
No single payments over $1,500
Please see Fees and Refunds Policy for more information.
What are the Qualification Pathways?
Students enroled in this course may also choose to study other courses that will support them in their Community Services skills. Other options available for students may include the following qualifications:
- CHC33021 Certificate III in Individual Support*
- CHC34015 Certificate III in Active Volunteering*
- CHC35021 Certificate III in Community Safety Services*
- CHC42021 Certificate IV in Community Services*
- TAE40122 Certificate IV in Training and Assessment*
*These courses are not offered by MSM Training Group
Is Recognition of Prior Learning (RPL) available?
MSM Training Group has a Recognition of Prior Learning (RPL) Policy, to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist Learners to progress faster through a unit of competency or allow the student full credit.