CHC52021 Diploma of Community Services (Case Management)
The CHC52021 Diploma of Community Services equips learners with advanced skills to deliver, coordinate, and manage person-centred services across community, health, and welfare sectors.
Nationally Recognised
CHC43315 qualification approved for Australia
Career Focused
Designed for community service roles
Flexible Learning
Supportive and structured delivery
Course Overview
The CHC52021 Diploma of Community Services （Case Management） is a nationally recognised qualification designed for individuals who want to work in leadership, coordination, and case management roles within the community services sector.
This course develops the knowledge and practical skills required to manage complex client needs, coordinate services, respond to crisis situations, and support individuals, families, and communities using a person-centered approach. Graduates are prepared to work across diverse community environments while meeting industry and compliance standards.
Where Can This Qualification Take Your Career?
• Community Services Case Manager
• Welfare Support Worker
• Community Development Officer
• Program Coordinator
• Family Support Worker
• Residential Care Supervisor
• Community Services Team Leader
This qualification also provides strong pathways into further study in social work, community development, and related human services fields.
How is the Course Delivered?
The CHC52021 Diploma of Community Services is delivered through a flexible learning model designed to support learners with varying schedules and commitments. Training combines structured learning resources with guidance from experienced trainers, allowing learners to study at a manageable pace while developing practical skills aligned with current industry standards.
Learners are advised to review the MSM Training Group Student Handbook and relevant policies prior to enrolment.
- Delivery Mode: Online, Blended Learning and Face-to Face Learning options are available
- Course Duration: Up to 52 Weeks (including holidays)
- Total Study Hours: Approximately 1209 hours (including 200 hours of workspace learning)
- Study Pace: Self-paced with trainer support
What Will You Learn?
This qualification focuses on advanced skills required to manage services, coordinate teams, and support individuals with complex needs.
Throughout the course, learners develop advanced capabilities in case management, client advocacy, ethical decision-making, crisis response, and program coordination. The qualification also strengthens leadership and communication skills required to manage services effectively while supporting individuals and communities with complex and diverse needs.
Case Management Practices
Develop skills to assess client needs, plan services, coordinate support, and manage complex cases using a person-centred approach.
Crisis Intervention Strategies
Learn how to respond effectively to crisis situations, apply risk management strategies, and support individuals during critical periods.
Program Development
Gain the ability to design, implement, and evaluate community service programs that address individual and community needs.
Client Advocacy & Support
Build strong advocacy skills to support client rights, access services, and promote positive outcomes within community systems.
Ethical & Legal Practice
Understand legal, ethical, and professional responsibilities when working within community services and regulatory frameworks.
Leadership & Coordination
Develop leadership skills to coordinate teams, manage workloads, and contribute to effective service delivery and organisational goals.
Career Outcomes
Graduates of the CHC52021 Diploma of Community Services are equipped to take on advanced roles that involve coordinating services, managing client cases, and supporting individuals and families with complex needs across community and welfare settings.
Potential Job Roles
• Community Services Case Manager
• Welfare Support Worker
• Family Support Worker
• Community Development Officer
• Program Coordinator
• Support Facilitator
Employment Settings
Community service organisations
Health and welfare agencies
Family and youth support services
Residential and outreach programs
Non-profit and government organisations
Career Pathways - Employment Snapshot
Welfare Support Worker
Graduates of the CHC52021 Diploma of Community Services are qualified for advanced case management and leadership roles across a wide range of community and human services sectors.
Employment Size
35,000+ workers
Weekly Pay (Median)
$1,600 week
Average Hours
38-40 hours per week
Future Growth
Strong growth over the next 5 years
Course Structure & Assessment
The CHC52021 Diploma of Community Services is structured to build advanced knowledge and practical skills through a combination of core and elective units, supported by industry-relevant assessment methods.
Course Structure
• Core units covering advanced community service practice
• Elective units aligned with industry and workplace needs
• Focus on complex client support and service coordination
• Designed to meet national training package requirements
Assessment Methods
• Written knowledge assessments
• Case studies and scenario-based tasks
• Practical activities and projects
• Workplace-related evidence (where applicable)
Assessment may include written tasks, projects, practical demonstrations, observations, and face-to-face assessments aligned with industry standards.
Assessment methods are aligned with nationally recognised training standards to ensure learners graduate job-ready.
Course Details
Key information about the Diploma of Community Services qualification.
Qualification Code
CHC52021 – Diploma of Community Services
Duration
Up to 52 Weeks (including holidays)
Delivery Mode
Online, Blended, and Face-to-Face learning options are available, subject to course structure and location.
Entry Requirements
Learners must meet basic language, literacy, and numeracy requirements. Additional entry criteria may apply as per training package guidelines.
Study Method
Self-paced learning supported by trainer interaction, learning materials, and practical activities.
Assessment Methods
Assessment methods include written tasks, case studies, projects, and practical assessments aligned with workplace requirements.
Learner Support
Ongoing support from qualified trainers, learning resources, and academic assistance throughout the course.
Certification Issued
Upon successful completion, learners will be awarded the nationally recognised CHC52021 Diploma of Community Services.
Ready to Start Your Career in Community Services?
Take the next step towards a meaningful and rewarding career. Enrol today or speak with our team for guidance.
For detailed course fees, entry requirements, and enrolment conditions, please refer to the course brochure or contact our admissions team.
Not sure which course is right for you? Our team can help you choose the best pathway for your goals.