List of Short Courses

Build capability, strengthen performance and empower your people with MSM Training Group’s range of practical short courses. Designed for supervisors, team leaders, managers and employees, our workshops focus on developing the skills needed to lead effectively, communicate with confidence and achieve better workplace outcomes. Each course is delivered by experienced facilitators and can be customised to align with your organisation’s goals, industry requirements and workplace challenges.

Whether you’re looking to develop emerging leaders, improve team communication, enhance customer service or build a stronger workplace culture, our short courses provide practical tools and strategies that participants can apply immediately in their roles.

Flexible delivery. Practical learning. Real workplace results. Explore our range of short courses and discover how MSM Training Group can support the growth and success of your team.

Leadership Essentials for Supervisors and Team Leaders

Recommended Duration: 3-4 Hours

Key Topics:

  • Leadership vs management
  • Building accountability
  • Leading technicians and service teams
  • Motivation and engagement
  • Trust and credibility

Learning Outcomes:

  • Stronger leadership capability
  • Improved team performance

Communication Skills for Leaders

Recommended Duration: 3-4 Hours

Key Topics:

  • Active listening

  • Clear instructions

  • Feedback techniques

  • Conflict resolution

  • Difficult conversations

Learning Outcomes:

  • Improved workplace communication
  • Greater team engagement

Coaching and Developing Staff

Recommended Duration: 3-4 Hours

Key Topics:

  • Coaching techniques

  • Developing technicians and apprentices

  • Performance discussions

  • Recognition and motivation

Learning Outcomes:

  • Improved staff capability
  • Greater retention and engagement

Managing Difficult Conversations and Conflict

Recommended Duration: 3-4 Hours

Key Topics:

  • Addressing poor performance

  • Corrective feedback

  • Managing emotions

  • Resolving conflict

Learning Outcomes:

  • More confident managers
  • Faster conflict resolution

Safety Leadership and Accountability

Recommended Duration: 3-4 Hours

Key Topics:

  • Safety culture

  • Leadership responsibilities

  • Risk awareness

  • Safety conversations

Learning Outcomes:

  • Improved safety behaviours

  • Greater accountability

Influencing and Persuasive Communication for Leaders

Recommended Duration: 1-2 Hours

Key Topics:

  • Influence and buy-in

  • Communication styles

  • Building credibility

  • Presenting ideas effectively

Learning Outcomes:

  • Stronger stakeholder engagement

  • Increased leadership impact

Workplace Communication and Team Collaboration

Recommended Duration: 1-2 Hours

Key Topics:

  • Cross-department communication

  • Feedback skills

  • Collaboration techniques

  • Reducing misunderstandings

Learning Outcomes:

  • Better teamwork

  • Improved operational efficiency

Customer Experience Leadership

Recommended Duration: 1-2 Hours

Key Topics:

  • Leading customer-focused teams

     

  • Handling complaints

  • Service excellence

  • Building loyalty

Learning Outcomes:

  • Enhanced customer satisfaction

  • Improved dealership reputation